Portal de Lorca

www.portaldelorca.com

Lorca - SpanishLorca - English
detail of Lorca

 

More than 85% of complaints in Lorca OMIC is resolved in favor of the claimant (11/02/2013)

Consumer Councilwoman lorquino Hall, Antonia Lopez, reported that 80% positively resolved through mediation and 5% to the Arbitration Board, while the rest are processed or other relevant agencies are resolved in favor of the company .

Consumer Councilwoman City of Lorca, Antonia Lopez, has reported that the resolution of complaints channeled through the Municipal Office of Consumer Information Lorca shows that over 85% of the claimants was right in their demands, because their case is resolved in your favor.

Lopez explained that "namely 80% resolved positively with the sole mediation by municipal technicians with the company, while the additional 5% is achieved with the Arbitration Board, where half of the cases that come to this point are resolved in favor of the users or consumers. "

The mayor explained that "the rest of the letters that appear in the OMIC or are handled by other agencies unless Consumer competition (which may give you the reason or not), such as those relating to insurance or banks, or settle with a reply from the company saying their position without being answered again by the consumer or you have a failure of the Arbitration Board in favor of the company. "

Antonia Lopez explained that during the year 2012 there were about 5,500 consultations in the OMIC, of ​​which 1,005 came claims for non-conformity to business users, October being the month in which more complaints were made, with 586.

Most of the 823 claims were made by poor services, while 175 were for products and goods, and 7 on power.

Lopez explained that most of the queries, around 4400, focused on the problems with basic supplies (such as mobile, fixed and Internet), rent, repair and insurance.

In these cases, citizens' advice focuses primarily on breach of contract, higher unrecognized by the user, coverage problems, difficulty performing low or portability, ... Therefore, from the Department of Consumer Affairs advises hiring or changes are made physically with commercial operators, unhurried and reading the agreed conditions (persistence, rates, ...), store advertising, save a copy of the signed documents, ...

Around 981 consultations focused on problems with the acquisition of mobile (guarantees, applications, repairs, ...) and the hiring of televisions payments (low, contracts, rates, prices, returns appliances, ...) has been the highlight.

The council has stressed that during 2012 from the OMIC Lorca 109 mediations have been conducted by video conference with the Consumer Arbitration Board, an extrajudicial that easily solves economic disagreements that may arise between consumer and seller or service provider, from a fast, free, fair, simple and voluntary, but mandatory for both parties.

Source: Ayuntamiento de Lorca

Notice
UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
© 2024 Alamo Networks S.L. - C/Alamo 8, 30850 Totana (Murcia) Privacy policy - Legal notice - Cookies
Este sitio web utiliza cookies para facilitar y mejorar la navegación. Si continúas navegando, consideramos que aceptas su uso. Más información