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The 440 serves Lorca OMIC claims and 2,991 consultations in the first half of 2009, 909 more than in 2008 (07/08/2009)

The Councillor for Health and Consumption of Ayuntamiento de Lorca, Antonia Lopez, has been reported that the Municipal Office of Consumer Information Lorca attended in the first half of this year 2,991 inquiries and 440 complaints, compared to the 2,082 inquiries and 366 complaints of same period in 2008.

Antonia Lopez explained that the majority of consultations took place in February, when doubled, mainly because of the change paid the light bill bi-monthly to monthly, although it was found that the majority were correct, so although there was an increase in claims was proportionate to the questions.

Besides these data, the most sought advice continues to focus on Internet services, mobile and fixed, as to the ups and downs in services, incorrect billings and breach of contract.

Lopez has been tapped to advise citizens to be good advice before the company changed to prevent such problems and have all the necessary documents to guarantee the contracted product.

Another service provided by the Department of Consumer Affairs is legal advice, with 316 inquiries, of which 90 are dealing with contracts of sale as a failure by the builder of the time and advice on how to terminate the contract inability to pay consumption.

Also advised on 27 queries about the application by credit institutions of the moratorium to give the payment of mortgage loans.

56 other inquiries have been on banking, insurance 36, 23 to about leases, unpaid allowances and return of bonds, and 16 on property owners' fees for unpaid community members.

There have been 51 consultations on various issues such as safety, liability, courts, ...

Antonia Lopez stressed that "there has been a significant increase in the use of legal advisory service in connection with the legal uncertainty that the economic crisis that exists today has on consumers and users around the country and more specifically in our town. "

Source: Ayuntamiento de Lorca

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