Portal de Lorca
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The Councilor for Citizen Participation in Lorca, José Ángel Ponce, encourages Lorca and Lorca to make use of this mailbox with the clear objective of "working at the service of citizens and meeting their needs".
The Councilor for Citizen Participation of the City of Lorca, José Ángel Ponce, has taken stock of the Special Commission for Suggestions and Claims held yesterday at the Municipal Consistory.
Ponce explained that "the Suggestions and Claims Mailbox is a very simple method with which Lorca and Lorca can send to the City of Lorca all kinds of issues to improve or solve."
The mayor has detailed that "we understand as a suggestion all that proposal or initiative made by any neighbor or neighbor whose purpose is to promote the improvement of the services and infrastructure of our city. While a claim is a request, a demand that the person poses with the objective of solving a specific problem. "
Ponce Díaz explained that "access to the mailbox is very easy, on the website of the City Council, www.lorca.es, and click on the banner 'Form of suggestions and complaints' to be redirected to the form itself where the data will be filled personal, as well as the suggestion or claim. "
"The staff of the Department will respond within 30 days to the documents submitted and if the citizen is not satisfied may file a complaint that will be treated and resolved by the Special Commission for Suggestions and Claims," ​​said Ponce.
The Councilor for Citizen Participation has shown that "this Special Commission will now be quarterly, that is, we will convene it every three months with the aim of obtaining a specific balance of both the claims and the suggestions we receive."
According to the data that could be known through the Special Claims and Suggestions Commission, during 2019 this mailbox that citizens can access received a total of 120 suggestions and complaints, almost three times more than the previous year.
Of the total number of requests, the departments that received the greatest number of suggestions were those of Limusa, Local Police, Environment and Parks and Gardens.
José Ángel Ponce has been very satisfied with "the good behavior that evidences the operation of the Suggestions and Claims Mailbox and especially the utility".
"We are getting this way of citizen participation is increasingly used, and one of the keys is that we are speeding up the response time from the different departments and departments of the City Council," said Ponce Díaz.
"Although our goal is to continue improving, the increase in suggestions and claims recorded evidence that more and more citizens are using this route with which they are not only taken into account, but they are taken care of quickly and efficiently."
Finally, Ponce has assured that "this government team does believe in citizen participation, does believe in giving voice to our neighbors and in hearing their demands for it, we encourage them to use this mailbox with the clear objective of working at service of Lorca and Lorca and meet their needs. "
Source: Ayuntamiento de Lorca
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