Portal de Lorca
www.portaldelorca.com
| By means of a free telephone number or by the website, it will respond individually and at the chosen time to each user, giving priority to vulnerable groups and the elderly | Aguas de Lorca, under the basic premise of guaranteeing the safety and health of all its employees and users, has transformed its Customer Service, through the application, reinforcement and specialization of each of its different non-face-to-face channels of attention to the citizens.
Users have at their disposal, as up to now, the well-known telematic channels for non-contact care such as the free Customer Service Telephone and the Client Area of ??its website.
Virtual calls or inquiries will be internally referred to different teams of specialized personnel, guaranteeing personalized treatment. Likewise, if the client prefers that the expert personnel of Customer Service of Aguas de Lorca call him, he can request an appointment by telephone.
Through the website, you will find direct access to the appointment by phone.
At the date and time that the client indicates, they will call you to make your inquiry and / or process by phone. Practically, all the necessary steps of the Aguas de Lorca service can be processed virtually and in this way immediate or personalized attention is achieved at the moment that the client considers most appropriate and through the channel that most interests him, thus limiting access In-person at the office for appointments, in day and time, that have been granted through telematic channels, if additional attention is required to that provided in said channels.
In the event that some management necessarily requires face-to-face care, a prior appointment will be provided to be attended in the office, giving priority in these cases to the elderly and the most vulnerable groups. In parallel, Aguas de Lorca's security policy based on international standards and thanks to a specialized human and technological team, ensures the reliability of the systems used and the privacy of the procedures.
Telematic attention guarantees greater confidentiality and transparency by improving the traceability of information.The “new normal” in customer service requires a transformation, avoiding as far as possible the displacement of people and the overuse of material and environmental resources.
Based on the experience that has already been operating due to the necessary closure of the offices by COVID-19, a service model has been perfected that is already being used by users and will cover new customer requirements, based on new technologies, specialization, speed and accessibility.
For its part, Aguas de Lorca has internally reinforced the structure of these channels, for personalized, specialized, safe, accessible and responsible care, without affecting the quality of the service.
Source: Agencias
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