Portal de Lorca
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This is the balance of the demands raised through this Council over the past year.
The total number of consultations was 5,940, while the number of complaints was 1,133.
The figure will increase as the remaining files are completed.
The Councilor for Health and Consumer Affairs at the City of Lorca, María del Carmen Ruiz, along with the President of the Association of Housewives, Consumers and Users, Carmina Reverte, has reported that the citizen's service of the Municipal Office of Information to the Consumer (OMIC) has managed to recover Lorca citizens to date 164,072.32 euros derived from claim files initiated in 2016. We are talking about complaints processed through this municipal department, a service that, we remember, is totally free For all citizens.
Ruiz Jódar has reported these issues on the occasion of the celebration of World Consumer Day, a date that has taken advantage of the group of housewives to take a trip to know the facilities of the Forquisa Group, based in Las Torres de Cotillas.
It is a displacement that they are making every year, and that for today's day includes a tour of its headquarters, product presentation, lunch and cultural route by said locality.
The Councilor for Consumer Affairs has stated that, regarding the consultations and claims made during the year 2016, the majority trend towards basic supplies, financial services and insurance remains.
In basic supplies, we must highlight the claims on electricity and gas related to changes in merchandising and discharges without consent, withdrawal periods, additional maintenance services, billing and change of digital meters.
The Edil de Consumo has added that in terms of telephony, there are issues related to portability, service downtime, down payment penalties, telephone contracts, terminal refunds, breach of contracts and additional charges.
With regard to financial services, these focus on issues such as Mortgage Loan Clauses, Account Maintenance Commissions, Return of Charges, Expenses for Services and Problems with ATMs.
María del Carmen Ruiz has pointed out that the claims, regarding insurance companies, refer to policy losses, changes in conditions and non-compliance with the particular and general conditions.
Most of the claims presented are resolved favorably for the consumer, without the need to go to court or out of court.
The economic benefits, (on returns, cancellations, equipment changes, cancellations ...) that have obtained the totality of consumers with the claims filed has today amounted to 164,072.32 euros, although there are still pending to conclude.
The Edil de Consumo has pointed out that, during the period under review, OMIC, in the development of its most important function, which is information and claims processing, continues its upward trend as a consequence of the demands of users of this service .
This service also attends to all the queries that the citizens may have, having reached in these months the 5,940, reaching concrete in form of claim 1,133.
It should be added that once all the claim files formulated by this municipal service in 2015 have been completed, the total amount that OMIC has recovered from Lorca for the cases of that year amounts to 184,104.2 euros.
Source: Ayuntamiento de Lorca
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