Portal de Lorca
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But even so the OMIC resolves more than 90% of the complaints raised in favor of the user
The Councilor for Health and Consumer Affairs of the City of Lorca, Mari Carmen Ruiz, has reported that thanks to the different actions developed by the technicians working at the Municipal Consumer Information Office (OMIC), the Lorca attended have been able to recover from Total form over 92,000 euros during the first half of 2017, despite the fact that 30% of the files are still to be completed.
This is evident in the documentary memory that has been produced in recent weeks, crossing the data provided by the balance sheets for months of 2017, which indicates that more than 90% of the complaints raised have been resolved in favor of the user.
Mari Carmen Ruiz stated that "during the analyzed period the Municipal Consumer Information Office, in the development of its most important function, which is the information and the processing of complaints, maintains its upward trend as a consequence of the demand raised by the Consumers / users of this municipality.As for queries, these have surpassed 4,400 during the semester, while claims have exceeded 830. In this sense it is possible to speak of three major groups: Food, Products And Goods and Services ".
The Councilor for Consumer Affairs explained that "during the past year the group most in demand, following the dynamics of previous years, remains the service, with a high number of queries and complaints. Which maintains the user with the basic Supplies, representing approximately 1,613 queries and almost 400 claims, being therefore, over the years is the star problem. In particular, the increase of these incidents focuses on billing related to supplies of Services such as electricity and gas due to changes in marketer, discharges without consent and deadlines for dismissal. "
Ruiz Jódar, in this sense, has indicated that due to the liberalization of the electricity market, the user finds a great offer in the market to choose the marketer freely that he wants.
The user has to know how to choose the company that best suits their particular interests.
The advice to take into account in this respect that we raise from the City Council are the following:
- Do not sign any contract without prior analysis and consideration of the offer by the user, studying family characteristics, consumption, etc.
- Check our invoices and the readings are correct.
- Rationalize our consumption.
We must be aware of our consumption and its cost. "
The Edil de Consumo has explained that "problems with telephony have been maintained as in previous years and have been mainly related to ups and downs, portability, periods of permanence and additional charges, as well as the download of mobile applications. Problems, from the OMIC of Lorca we advise citizens, in general, not to rush to change operators, to study well the different offers, to keep the criteria chosen, to always keep contracts and advertising, to distrust surprising offers, to control and analyze their Always bills, if you notice something irregular as soon as possible, raise the problem to the operator (keep your reference) and if in a SHORT time frame does not solve it go to our OMIC We also have to pay special attention to the numbers (803, 806 ..., 905 ... 907 ...) and with the short numbers of five digits (25 --- 35 --- etc,) and
Of six figures (79 ----, 99 ---- etc), being able to request its deactivation to the operator.
Neither should we confuse low with portability. "
Mari Carmen Ruiz has detailed that "the problems with the Financial Services have represented an upward trend in this year, in the problems related to:
- Mortgage loan floor clauses
- Commissions for the maintenance of bank accounts
- Refunds of bank charges
- Expenses for financial services
- Costs of formalization of the mortgage
- Problems with ATMs
The total number of consultations as a whole relating to Financial Services has reached 562 and in terms of claims have exceeded 160 ".
Regarding insurance, it should be noted that the problems have been related to policy losses, modification of conditions and non-compliance with the particular and general conditions.
The total number of inquiries received in the first six months of the year was 238 and 71 claims.
As for the group of products and goods, it should be noted that more than 650 consultations have been carried out and 105 claims have been exceeded.
As for special sales, referring to sale domicile, by telephone, Internet etc.
The advice to take into account in this regard are:
- Before buying to see our economic possibilities.
- Examine the product that we will acquire, if any.
- Read the contracts before signing.
- Deadlines to give up.
- Copy of documents that are signed.
- Do not trust the bargains.
Arbitration, a consumer ally
The Councilor for Consumer Affairs has also indicated that "from the OMIC is processed to the complaints filed by consumers / users, which, once analyzed and studied, a mediating function is performed with the claimed, which will solve more than 90% Of the claims of citizens and the rest are referred to the competent bodies or the Consumer Arbitration Board of our Autonomous Community.It is important to note that there are energy trading companies that are subject to consumer arbitration, this, like the operators It is important to know that most of the operators are subject to Consumer Arbitration and that the problem that the user is presented with them is solved by this route Free and extrajudicial. "
Ruiz Jódar has also indicated that "during the course of what we have been in 2017, the Consumer Arbitration Boards held by videoconference from this headquarters have been 34. Of these, 90% correspond to citizens of this municipality who have filed claims in This OMIC and the rest, correspond to files of neighboring municipalities, such as Totana and Puerto Lumbreras, which are also held in this venue.
Source: Ayuntamiento de Lorca
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