Portal de Lorca
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The total number of consultations made in the Department of Consumer Affairs was 7,006, while the number of claims was 1,360, maintaining the majority trend in Basic Supplies, Financial Services and Insurance.
The figure will even increase as the remaining files are completed.
The Councilor for Consumer Affairs of Lorca, María del Carmen Ruiz, reported that the customer service of the Municipal Office of Consumer Information (OMIC) has managed to recover Lorca citizens to date more than 166,000 euros derived from claim files initiated in 2017. We are talking about claims processed through this municipal department, a service that, we remind, is completely free for all citizens.
María del Carmen Ruiz pointed out that "during 2017 analyzed the Municipal Office of Consumer Information, in the development of its most outstanding function, which is the information and processing of claims, maintains its upward evolution as a result of the demand posed by Consumers / users of this municipality In terms of data referring to consultations, these have exceeded 7,000 during the year, while claims have exceeded 1,360, 227 more than in 2016. In this sense we can talk about three large groups: Food, Products and Goods and Services ".
Consume Councilwoman explained that "over the past year the most demanded group, following the dynamics of previous years, is still the services, registering a total of 5,955 queries and 1,175 complaints." Among the services, highlights the problem that keeps the user with the basic supplies, representing 2,039 queries and 655 complaints.In particular, the increase in these incidents is focused on billing related to supplies of services such as electricity and telephony (mobile and telephony package) ".
Ruiz added that "the increase in the incidences of electricity focuses on problems related to changes of marketer and high without consent, fraudulent electricity hitches, deadlines desestimiento, additional maintenance services, disputed billings and problems relating to changes with digital meters In this group there have been 448 queries and 655 complaints.In this sense, the councils to take into account in this regard that we offer from the City Council are the following: not to sign a contract without its previous analysis and consideration of the offer by the user, studying family characteristics, consumption etc, check our bills and that the readings are correct and rationalize our consumption since we have to be aware of our consumption and its cost ".
The Edil de Consumo has stated that "the problems with telephony (mobile and telephony package) have registered 865 queries and 342 complaints mainly related to portabilities, subscriptions to other companies, registrations and cancellations, penalties for cancellation, telephone contracts, returns of appliances penalties, breach of contracts, additional charges, as well as billings. To avoid these problems, from the Lorca OMIC we advise citizens, in a general way, not to rush to change operator, study well the different offers, maintain the chosen criteria, always keep contracts and advertising, distrust surprising offers, control and analyze your bills always, if you notice something irregular as soon as possible, pose the problem to the operator (stay with your reference) and if in a SHORT space of time is not resolved go to our OMIC, we also have to pay special attention to the numbers
additional rification for its high cost (803., 806 ..., 905 ... 907 ...) and with the short numbers of five figures (25 --- 35 --- etc,) and six figures (79 ----, 99 ---- etc), being able to request its deactivation to the operator.
Nor should we confuse low with portability. "
Mari Carmen Ruiz has reported that "regarding financial services, there has been a considerable rise, registering 784 queries and 211 claims.In this regard, it is worth noting the problems related to: expenses of formalization of the mortgage, clauses floor mortgage loans , bank account maintenance fees, bank charges refunds, financial services expenses and problems with ATMs Regarding insurance, it is worth mentioning that the problems have been related to cancellation of policies, modification of conditions and breach of Particular and general conditions The total of the consultations received in 2017 has been 364 and 93 claims ".
The Councilor for Commerce has indicated that "in terms of the group products and goods must be noted that 1,015 queries have been made and have overcome the 179. As for special sales, referring to sale address, telephone, Internet etc. The tips to keep in mind are: before buying to see our economic possibilities, examine the product we are going to acquire, if necessary, read the contracts before signing, deadlines to desist, copy of documents that are signed and not trust us of the bargains. "
Ruiz stressed that "most of the claims presented are resolved favorably for the consumer, without the need to resort to judicial or extrajudicial proceedings, the economic benefits (in returns, cancellations, equipment changes, cancellations ...) that have obtained the The totality of consumers with the claims filed has exceeded 166,000 euros today, despite the fact that there are still records to be completed ".
Arbitration Board of Consumption
The OMIC serves as support for the Arbitration Board of Consumption of the Autonomous Community of the Region of Murcia;
and from the same, Arbitrary Hearings are held throughout the year, for citizens of our municipality as the adjoining, Totana and Puerto Lumbreras.
The Hearings held during this year, have resulted in a total of 63 in 2017, of which 90% are claims from this municipality.
Source: Ayuntamiento de Lorca
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