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Consumer Council Member, Antonia Lopez, has introduced a new brochure with tips for proper use of fixed telephony, mobile and Internet, which most complaints are generated.

Lorca City Council has installed on the Alameda of the Constitution an information table on the occasion of World Consumer Day, held today, and the green bags will be distributed to make the purchase, distribution of brochures on credit and other services financial, shopping and telephony, among others, as well as promotional material to your Municipal Office of Consumer Information (OMIC).

Consumer precisely Councilmember of the City of Lorca, Antonia Lopez, has launched a new brochure with tips for proper use of fixed telephony, mobile and Internet, which most complaints are generated.

In this sense, Lee has advised users to "before accepting an offer is well informed of all conditions that it is mirrored, if they make the contract a service by phone or online, request delivery of your contract and general conditions of the same, the time should read carefully the contract agreed with the operator. "

Citizens should also pay attention to the commitments in relation to the contracted rate voice and stay in your carrier, in addition to cancel the service request in writing to have proof of it.

Finally, the new brochure is recommended that in case of theft of your mobile phone the immediate attention of the operator and report the theft to the police or Civil Guard.

In another vein, Antonia Lopez recalled that the OMIC has a legal advisory service for citizens to know their rights.

Finally, the mayor has also encouraged citizens and businesses to use the Consumer Arbitration System to resolve their differences, because it is a system of judicial mediation between consumers and businesses, is a guarantee that a consumer to reduce cost and time claims, which gives an image of quality and safety when buying a product or service procurement. "

In this regard, the council recalled that since July 2009 this mediation process is conducted by videoconference, which further facilitates the process for all stakeholders.

Source: Ayuntamiento de Lorca