Portal de Lorca
www.portaldelorca.com
Murcia Association of Consumers and Users, CONSUMUR, and FACUA-Consumers in Action, which consists CONSUMUR, add to the request of the Mayor of Lorca to declare the area as catastrophic and to request government aid following the devastation that earthquakes have occurred in the town.
The association hopes that citizens who have suffered major damage to their homes, garages, shops and property are addressed by the government as quickly as they are given to both financial aid and housing.
FACUA CONSUMUR and consider it essential that the Government and the Autonomous Community of Murcia (CARM) to expedite the analysis of the situation of Lorca by earthquakes to proceed to declare disaster areas.
The association also shows sympathy for the victims and sympathy to all concerned.
The death toll from the earthquake is now nine dead and 293 injured, three of them seriously.
They join more than 20,000 people who remain unable to return home.
Recommendations
FACUA CONSUMUR and recommend to the citizens who come to their town councils to explain the damage and request processing aids and learn about the rights they enjoy.
If the damages are of significant magnitude and severity, they can be described by the Spanish government as "catastrophe" and can declare the affected area as a "disaster area", in which case it is the government that approves and pays for compensation.
Otherwise, people will ask for appropriate compensation to the Insurance Compensation Consortium because, as a general rule of home insurance policies do not cover from its guarantees of housing damage in an earthquake.
In order to be entitled to compensation from the Consortium for damages suffered as a result of an earthquake is necessary that the insured has valid insurance coverage for damage, ie protection against extraordinary risks is necessarily linked to the conclusion of a policy casualty insurance.
This is a mandatory inclusion in coverage policies of damages, which, if not expressly assumed by the insurance company issuing the ordinary policy, is the consortium that would take care of it.
How to claim
CONSUMUR inform and advise in a personal way for consumers and / or users who wish to carry out all negotiations and proceedings necessary for the processing of claims.
The consumer may receive information by going to the association, from 10.00 to 14.00, Monday to Friday and from 17.00 to 20.00 on Tuesdays and Thursdays, as well as through its virtual office, available to consumers and users of 24 hours a day (www.consumur.org).
You can also request information by calling the Consumer Assistance Hotline and User: 968 22 30 82.
Source: CONSUMUR
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