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The Insurance Compensation Consortium (CCS), a public entity under the Ministry of Economy and Finance, has managed to date 14 600 files related to the earthquake in Lorca on 11 May.

It is expected that the total number of casualty records that must be processed to reach 30,000, with an initial estimated cost of 70 million euros for the Consortium.

To accelerate the work and full payment of compensation, the CCS has moved to Lorca a team of 100 experts who could be increased if the number of cases required it to reach 200 professionals.

In addition, the Consortium has increased the common platform of Call Center in 90 positions to address specifically calls for damage caused by the earthquake, and has set up a mailbox for the affected policyholders or their representatives to leave their prints phone numbers and be called by the CCS to enable filing its damage.

This will prevent the insured is forced to keep calling and you are guaranteed to receive in the days following a call from CCS in the time zone in the morning or afternoon that would have indicated.

Plaza Oriente

Although the deadline established in the Law on Insurance Contracts for the communication of damage is seven days, all policyholders, insurance brokers and insurance companies can be confident that CCS will not reject the processing and payment a case on the fact that communication occurs later.

The first payments, for the simple damage assessments from the first cases assigned to the experts, and will be held next week (from 23 to 27 May).

Thereafter, the rate of weekly payments will be increased gradually, it is estimated that within three months have been compensated between 80% and 85% of claims, pending only about 15% more claims of expert opinion complex, poorly documented or reported late.

NO NEED TO WAIT FOR THE VISIT OF THE EXPERT

It is not necessary that the Insured expects to visit the CCS estimator to start the work of clearing, cleaning and repair in order to restore normalcy as soon as possible and return to live in the property, provided that no obstacles because of security.

However, it is very important that the insured taking pictures justification of the situation in which the property is affected and how it evolves as you perform the tasks outlined.

Similarly, the insured must maintain budgets and invoices evidencing the cost of the actions taken.

In order to expedite the assessment of damage is highly desirable that the insured has available the expert sent by the CCS, as well as budgets, repair invoices and photographs, the original and a copy of the insurance policy and receipt of premium payment and a receipt or bank document stating the bank account to which the insured had requested to be paid compensation.

Source: Delegación del Gobierno en Murcia