Portal de Lorca
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Among the highlights attention from the aftermath of earthquakes on rents, repairs, insurance, banking and downs of fixed telephone lines and Internet.
In addition, through Lorca Hall 187 arbitrations were conducted Consumer Arbitration Board.
March 15, 2012.
The City Council of Health of the City of Lorca, Antonia Lopez, announced today, coinciding with the celebration of World Consumer Day, the Municipal Bureau of Consumer Information in 2011 5.480 Lorca attended consultations and 980 claims.
Lopez stated that "despite the service of the OMIC had to move to the headquarters of the Department of Women after the earthquakes of May 11, after the earthquake there was an increase in inquiries and complaints in the areas of housing (mainly rents and repairs of homes, shops and buildings damaged), insurance, banks and with respect to the temporary or permanent low fixed telephone or Internet following the demolition of buildings or the poor state of the same. All of these complaints were resolved satisfactorily with the corresponding operators. "
In addition, through the OMIC lorquina 187 records were made Consumer Arbitration Board (an extrajudicial free that easily solves the economic disagreements that may arise between the consumer and the seller or service provider).
Indeed, as most telephone operators are attached to this service, most of the cases were related to disagreements in this matter, which is in turn which continues to have more claims.
In this regard, a notable increase in billings numbers premium rate by providers outside operators who provide services to consumers.
However, a large percentage of complaints filed in our office have been resolved favorably to the mediation process conducted in the OMIC, without going to litigation or arbitration.
Inspection managed 58 networks product alert
On the other hand, the consumer municipal inspection, which had to move temporarily to the Garden Fair Wheel for several weeks after the earthquake, managed 58 national alert networks products not conforming to the market, of which 25 referred to toys, 16 puricultura products and baby, 9 electrical products, 5 to household appliances and, finally, to other products.
As a result of the above warning networks, companies with products that have been alerted to return products that had been found and justify his return by delivery of the invoice for payment of the same.
19 offenses for breaches of consumer legislation
In another vein, during the last year in Lorca solevantaron 19 minutes of offense for breach of the rules protecting consumers and users, both for exposure and price for non-tenure complaint forms or poster announcing the existence and for not delivering the document evidencing the sale.
13 minutes of offense in catering establishments
Finally, it is noteworthy that in the effort of the City by enforcing existing legislation and as a sign of support to establishments that meet the same, preventing unfair competition from those breaking the law, took up catering establishments 13 minutes of previously designed protocol violation according to the rules governing the operating conditions of such establishments.
70 women visit the CIFEA
Antonia Lopez was speaking during a visit to his council has organized with the Livestock and Homemakers' Association, Consumers and Users of the Centre Lorca Comprehensive Agrarian Training and Experience, to see first hand the treatment performed after the animals consumed.
Participants in this activity have focused their visit especially to know the characteristics of flat Murcia, as indigenous product.
Source: Ayuntamiento de Lorca
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