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Consumption Councilwoman Antonia Lopez, has reported that "in this period there have been 570 claims, especially in the service sector. More than 50% of complaints are resolved through mediation, to which are added those who come to the Arbitration Board ".

Consumption Councilwoman City of Lorca, Antonia Lopez, Municipal Office reported that the Consumer has attended during the first half of the attentions 3,007 telephone consultations and face at its headquarters in the Plaza del Negrito.

Lopez explained that "in this period there have been 570 claims, especially in the service sector, with the majority those on basic supplies such as phone, internet, gas and electricity, which have led to 818 inquiries and 295 complaints, of which 138 are related to mobile phone ".

The problem with keeping Telephony continues with all the operators, and especially with regard to portability, new terms of engagement, low service, fulfillment of permanence periods, non-contracted services, premium rate, counteroffers, covers, etc..

This is why so insistently and systematically was trying to inform the public of a number of tips to keep in mind, such as not rushing to change operator.

Carefully study the offer that make the different companies and when decided, who determines.

Also, always save the advertising contracts and offered, monitor and analyze their bills always, if you notice anything irregular as soon as possible, raise the issue to the operator (keep your reference) and if in a short space of time did not go to our OMICs resolved.

In addition, we must take special care premium rate numbers for its high cost (803., 806 .., 905 .. 907 ..) and five-digit short numbers (25 --- 35 --- etc,) and six figures (79 ----, 99 ---- etc) may request the operator deactivation.

From the OMIC, apart from the basic function is performed, which is the information given process the claims of consumer / user, which, once analyzed and studied mediating function is performed with the claimed.

This will resolve over 50% of the complaints of citizens and the rest are referred to relevant agencies or the Consumer Arbitration Board in our region.

Importantly, no energy trading companies, like operators, which are subject to consumer arbitration, which helps the user to solve their problems in this way, if any.

Source: Ayuntamiento de Lorca