Portal de Lorca
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Lorca complaints focus on contracts for the provision of services (especially mobile phones), as well as power supplies and special conditions of insurance and financial services.
The Councillor for Health and Consumer Affairs Council of Lorca, Antonia Lopez, reported that thanks to the different activities carried out by the technicians working in the Municipal Office of Consumer Information (OMIC), the Lorca attended were able to recover so Overall more than 130,000 euros in 2013.
This is stated in the documentary memory that has developed in recent weeks across the data yield the balance for months last year, and noted that more than 90% of the complaints raised were resolved in favor of the user.
Moya López said that during the period under the Municipal Consumer Information Office in the development of its most prominent feature, which is information and claims processing, maintained its upward trend as a result of demand from consumers / Users of this Municipality.
Regarding data on consultations, these have outperformed over the year 6,100, while claims have exceeded 1,100.
In this sense we can speak of three groups:
1) Power.
2) Purchase of products and goods.
3) Services.
Throughout the past year the respondent group, following the dynamics of previous years, remains the service, registering a high number of inquiries and complaints.
Within services, highlights the problem that keeps the user with basic supplies, representing approximately 1,700 consultations and nearly 600 complaints, making it that, throughout these years is the star problem.
Especially these incidents focus on billing related supplies services such as electricity, gas, telephone and water.
The Consumer mayor explained that the problems have been mainly related Telephony high and low, portability, and residence times premium rate.
To avoid these problems, from Lorca OMIC advise citizens, in general, do not rush to change operator, study well the different offers, keep the chosen criteria, always keep contracts and advertising, wary of amazing deals, control and analyze their bills always, if you notice anything irregular as soon as the problem arises the operator (keep your reference) and if in a short space of time it is not resolved go to our OMIC.
We should also pay special attention to the premium rate numbers for its high cost and short five-digit numbers (25 --- 35 (803, 806 ... 905 ... 907 ....) - - etc.) and six figures (79 ---- 99 ---- etc) and can request deactivation to the operator.
Nor should we confuse with low portability.
Moya Lopez indicated that problems related to the power that raises the user usually changes related contracts, late payment and readings.
Due to the liberalization of the electricity market, the user finds a great deal on the market to choose the distributor you want freely.
The user is able to choose the company that suits you best for your particular interests.
The advice to keep in mind we set about the City Council are:
Do not sign any contract without prior review and consideration of the offer by the user, studying family characteristics, consumption etc ....
Check our bills and that the readings are correct.
Rationalize our consumption.
We must be aware of our consumption and cost.
Arbitration, an ally of the consumer.
Councilmember Consumer stated that since the process is given OMIC claims brought by consumers / users, which, once analyzed and studied a mediating role with the requested is made.
This was resolved over 50% of the complaints of citizens and other competent bodies or Arbitration Board Consumer refer our region.
Importantly, there are traders of energy that are subject to consumer arbitration, that, like the operating aid, you may solve your problem this way, if is important to know that most of the operators are subjected to Consumer Arbitration and the problems that the user is presented with them is solved by this free track and extrajudicial
Moya López has detailed the problems with the Financial and Insurance services this year have shown an upward trend in the problems related to:
charges of bank fees.
cancellations bank accounts.
lower insurance companies.
interpretation of the content of insurance policies.
loan insurance.
land clauses mortgage loans.
preference shares.
delinquency problems.
Domiciliary problems.
The total set of queries related to Insurance and Financial Services and have reached about 700 claims have exceeded 160.
As for the group's products and goods that highlight the problems that has arisen with the acquisition of wireless devices, representing more than 250 inquiries and 70 complaints approaching.
All these refer to periods of guarantees coverage discrepancies, technical services and after sales care establishments.
Also include special sales, home sales referred by telephone, Internet etc, in that they have exceeded 120 consultations and 40 claims, with problems related to withdrawal periods, financing and contract conditions.
Advice to consider in this regard are:
- Before buying see our economic possibilities.
- Examine the product that we will acquire, in their case.
- Read the contract before signing.
- Deadlines for withdrawal.
- Copies of documents are signed.
- Do not trust the bargains.
Councilmember Consumer stated further that throughout 2013 the Consumer Arbitration Boards held by videoconference from this office have exceeded one hundred.
Of these, 93% are citizens of this municipality who have filed claims in this OMIC and the rest correspond to adjacent records, such as Eagles and Puerto Lumbreras, who also held at this venue Municipalities.
Source: Ayuntamiento de Lorca
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