Portal de Lorca
www.portaldelorca.com
Only issues telephony services, the work done by the council has allowed users to retrieve 24,247.4 euros, through the processing of the relevant claims.
The Councillor for Health and Consumer Affairs Council of Lorca, Antonia Lopez, reported that thanks to the different activities carried out by the technicians working in the Municipal Office of Consumer Information (OMIC), the Lorca attended were able to recover so Overall a total amount of 53,800 euros for the period between January and May this year.
This is stated in the documentary memory that has developed in recent weeks across the data yield the balance for months.
We note that these refunds, classified according to goods group they belong to, are:
(Water, electricity, gas, internet and phone): € 29,927.07
Technological devices and vehicles TDT: € 17,481.55
Professional Services: € 7,277.31
Repairs (cars, phones, appliances): € 3,792.64
Home Sales: € 2,774.8
Financial services (banking fees, loans ...): € 2,271.57
Insurance (home, auto, life ...): € 1,421.06
Other (furniture, schools and driving schools, rental housing, leisure and transport): € 597.17
Moya López said that during the period under the Municipal Consumer Information Office in the development of its most prominent feature, which is information and claims processing, maintains its upward trend as a result of demand from consumers / Users of this Municipality.
As data for queries, they have achieved in this period 2,761, while claims have exceeded 579. Only issues telephony services, the work developed by the City has allowed users to retrieve 24247.4 euros, through the processing of the relevant claims.
The Consumer mayor explained that the problems have been mainly related Telephony high and low, portability, periods of permanence and premium rate.
To avoid these problems, from Lorca OMIC advise citizens, in general, do not rush to change operator, study well the different offers, keep the chosen criteria, always keep contracts and advertising, wary of amazing deals, control and analyze their bills always, if you notice anything irregular as soon as the problem arises the operator (keep your reference) and if in a short space of time it is not resolved go to our OMIC.
We should also pay special attention to the premium rate numbers for its high cost and short five-digit numbers (25 --- 35 (803, 806 ... 905 ... 907 ....) - - etc.) and six figures (79 ---- 99 ---- etc) and can request deactivation to the operator.
Nor should we confuse with low portability.
Moya Lopez indicated that problems related to the power which raises the user usually changes related contracts, late payment and readings.
Due to the liberalization of the electricity market, the user finds a great deal on the market to choose the distributor you want freely.
The user is able to choose the company that suits you best for your particular interests.
The advice to keep in mind we set about the City Council are:
Do not sign any contract without prior review and consideration of the offer by the user, studying family characteristics, consumption etc ....
Check our bills and that the readings are correct.
Rationalize our consumption.
We must be aware of our consumption and cost.
Arbitration, an ally of the consumer.
Councilmember Consumer stated that since the process is given OMIC claims brought by consumers / users, which, once analyzed and studied a mediating role with the requested is made.
This was resolved over 50% of the complaints of citizens and other competent bodies or Consumption Arbitration Board refer our region.
Importantly, no energy trading companies are subject to consumer arbitration;
this, as operators help, you may solve your problem this way, if is important to know that most of the operators are subject to Consumer Arbitration and the problems that the user is presented with them resolved by this free track and extrajudicial
Moya López has detailed the problems with the Financial and Insurance services have been an upward trend in the problems related to:
charges of bank fees.
cancellations bank accounts.
lower insurance companies.
interpretation of the content of insurance policies.
loan insurance.
ground clauses mortgage loans.
preference shares.
delinquency problems.
Domiciliary problems.
Source: Ayuntamiento de Lorca
Privacy policy
- Legal notice
- Cookies