Portal de Lorca
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The Councillor for Health of the City of Lorca, Mari Carmen Ruiz, has reported that thanks to the various activities carried out by technicians working in the Municipal Office of Consumer Information (OMIC), those treated have managed to recover Lorca globally more than 20,000 euros in the first half of 2015, as just 10% of files closed.
This is stated in the documentary memory that has been developed in recent weeks across the data that shed balances by months of 2015, and notes that more than 90% of the complaints raised have been resolved in favor of the user.
Mari Carmen Ruiz noted that during the period analyzed the Municipal Office of Consumer Information in the development of its more prominent role, which is information and claims processing, maintains its upward trend as a result of demand from consumers / users of this municipality.
As for data on Consultations, these have exceeded over half the 3,319, while complaints have exceeded 576. In this sense we can speak of three groups:
1) Food.
2) Acquisition of products and goods.
3) Services.
Throughout the past year the most demanded group, following the dynamics of previous years, is still the service, registering a high number of inquiries and complaints.
Among the services, it highlights the problems that keeps the user with basic supplies, representing approximately 1,189 inquiries and nearly 360 claims, making it that, throughout these years is the star problem.
In particular these incidents are focused on billing related services such as electricity supplies and telephone.
Consumer Edil explained that problems with telephony have been mainly related to high and low, portability, periods of retention and premium rate, and downloading mobile applications.
To avoid these problems, from Lorca advise OMIC citizens, in general, do not rush to change operator, study well the different offers, keep the criterion chosen, always keep contracts and advertising, distrust of the amazing deals, control and analyze their bills always, if you notice anything irregular as soon as possible, raise the issue to the operator (stay with your reference) and if in a short space of time it is not resolved go to our OMIC.
We must also pay special attention to the premium rate numbers for its high cost (803, 806 ... 905 ... 907 ...) and with the short five-digit numbers (35- 25 --- - etc,) and six figures (79 ---- 99 ---- etc), may request the operator deactivation.
Nor should we confuse floor with portability.
Ruiz Jodar has indicated that the problems related to the power that raises the user often changes related contracts, late payment and readings.
Due to liberalization of the electricity market, the user finds a great deal on the market to choose freely the marketing you want.
The user is able to choose the company that will most suitable for their particular interests.
The tips to keep in mind that we raised about the City Council are:
- Do not sign any contract without prior analysis and consideration of the offer by the user, studying family characteristics, fuel consumption etc.
- Check our invoices and readings are correct.
- Rationalize our consumption.
We must be aware of our consumption and coste.Arbitraje, an ally of the consumer.
Councilwoman Consumption has also indicated that processing is given from the OMIC to claims brought by consumers / users, which, once analyzed and studied a mediating function is done with reclaimed.
Thus resolve more than 90% of the complaints of citizens and the rest to the competent bodies or the Consumer Arbitration Board of our region are sent.
Importantly, no energy trading companies that are subject to consumer arbitration;
This, like the operating aid, the user can solve their problems in this way, if necessary.
It is important to know that most of the operators are subject to Consumer Arbitration and the problem that the user is presented with them is solved by this free and extra-judicially.
Mari Carmen Ruiz has detailed the problems with financial services and insurance this year have shown an upward trend, the problems related to:
- Proceeds from bank fees.
- Cancellation of bank accounts.
- Low insurance companies.
- Interpretation of the content of insurance policies.
- Insurance of loans.
- Clauses floor mortgages.
- Preference shares.
- Problems delinquency.
- Problems debits.
Total consultations regarding Insurance and Financial Services group reached 193 and regarding claims have exceeded 53.
Regarding the group products and goods must highlight the problem that has arisen with the acquisition of mobile devices, representing more than 610 consultations and exceeding 60 claims.
This referred to guarantee periods, hedging discrepancies, technical services and after-sales care establishments.
As for the special sales, home sales referred by telephone, Internet etc.
tips to keep in mind in this regard are:
- Before purchasing see our economic possibilities.
- Examine the product that we will acquire, in their case.
- Read the contract before signing.
- Deadlines for withdrawal.
- Copies of documents are signed.
- Do not rely on the bargains.
Councilwoman Consumption has also indicated that throughout 2015 so far the Consumer Arbitration Boards held by videoconference from this office have exceeded fifty.
Of these, 80% are citizens of this county who have filed claims in the OMIC and the rest correspond to adjacent records, such as Puerto Lumbreras and Totana, which also take place at this venue municipalities.
Source: Ayuntamiento de Lorca
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