Portal de Lorca
www.portaldelorca.com
Most of the complaints relate to fixed and mobile telephony, electricity, doorstep selling, insurance, energy supply and financial services.
The Councillor for Health of the City of Lorca, Maria del Carmen Ruiz, has reported that thanks to the various activities carried out by technicians working in the Municipal Office of Consumer Information (OMIC), those treated have managed to recover Lorca globally a total amount of 150,000 euros over last year.
This is stated in the documentary memory that has been developed in recent weeks across the data yield the balance for months.
We note that these refunds, classified according to goods group they belong to, are: 1) Food: € 2,647.41
2) Electronic devices and vehicles: € 9,667.87
3) domestic Material: € 10,721.46
4) Chemicals: € 100
5) Textile: € 513.71
6) Telemarketing: 6304.4
7) Private healthcare: € 2,128.34
8) Insurance: € 8,260.48
9) Services Rental 240 €
10) Financial Services: € 13,589.65
11) Repairs: € 7,497.53
12) Basic supplies: € 76,703
13) Messaging: € 698.79
14) Transportation: € 698.79
15) Tourism and leisure: € 712.58
16) Other: € 8,526.35
Jódar Ruiz said that during the period analyzed the Municipal Office of Consumer Information in the development of its more prominent role, which is information and claims processing, maintains its upward trend as a result of demand from consumers / Users of this municipality as well as Puerto Lumbreras and Totana.
As for data on consultations, these have reached in this period the 6,528, while 1,182 claims have been finalized.
Only issues telephony services, the work done by the council has enabled users to retrieve 59,553.94 euros through the processing of the relevant claims.
Consumer Edil explained that problems with telephony have been mainly related to high and low, portability, periods of retention and premium rate.
To avoid them, since the OMIC of Lorca advise citizens, in general, do not rush to change operator, study well the different offers, keep the criteria chosen, always keep contracts and advertising, distrust of the amazing deals, monitor and analyze bills always, if you notice anything irregular as soon as possible, raise the issue to the operator (stay with your reference) and if in a short space of time it is not resolved go to our OMIC.
We must also pay special attention to the premium rate numbers for its high cost (803, 806 ... 905 ... 907 ...) and with the short five-digit numbers (35- 25 --- - etc,) and six figures (79 ---- 99 ---- etc), may request the operator deactivation.
Nor should we confuse floor with portability.
Ruiz Jodar has indicated that the problems related to the power that raises the user often changes related contracts, late payment and readings.
In this regard it is noted that there have been about 153 complaints, and has been restored users the amount of € 10,158.38.
Due to liberalization of the electricity market, the user finds a great deal on the market to choose freely the marketing you want.
The user is able to choose the company that will most suitable for their particular interests.
The tips to keep in mind that we raised about the City Council are:
Do not sign any contract without prior analysis and consideration of the offer by the user, studying family characteristics, consumption ...
Check our invoices and readings are correct.
Rationalize our consumption.
We must be aware of our consumption and cost.
Boards of Arbitration, an ally of the consumer.
Consumer Councillor has indicated that processing is given to claims made by consumers and users from the OMIC.
Once analyzed and studied a mediating role with the company claimed is performed.
Thus resolve more than 50% of the complaints of citizens and the rest to the competent bodies or the Arbitration Board Consumer refer our region.
During 2015 they were conducted 104 hearings, of which 90% relate to complaints in the OMIC of Lorca.
Importantly, no energy trading companies that are subject to consumer arbitration;
This, like the operating aid, the user can solve their problems in this way, if is important to know that most of the operators are subject to consumer arbitration and the problems that the user is presented with It resolves them by this free and extra-judicially.
Source: Ayuntamiento de Lorca
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